Refund & Return Policy
At Dynzo, customer satisfaction matters to us.
Please read our refund and return rules carefully.
1. Eligibility for Returns
We accept returns only if:
- Wrong product received
- Damaged or defective product
- Incorrect size delivered (if ordered correctly)
Return requests must be initiated within 3 days of delivery.
2. Non-Returnable Items
Returns are NOT accepted for:
- Used or worn shoes
- Size issues due to customer selection
- Minor color/texture variations
- Clearance/sale items
3. Return Process
- Email us at support@Dynzo.in with your order ID, pictures, and reason.
- Our team will verify and approve/reject the request.
- Once approved, courier pick-up will be arranged (if available) or customer may need to ship back.
4. Refund Method
Refunds will be processed through:
- Original payment method OR
- Store credit (in special cases)
Refunds are issued after we receive and inspect the product.
5. Cancellations
Orders can be cancelled within 2 hours of placing the order.
After dispatch, cancellations are not allowed.
